We recently received a spice rack as a gift from my brother-in-law’s company. Unfortunately, one of the spice jars was broken.
Any other store would have happily exchanged something even without a receipt since it is a product that they carry. We weren’t asking for a refund. We were just looking for an exchange.
Not only did the customer service representative in the store, but he just walked away from him while my brother-in-law was still talking.
However, they refuse to do anything. They say that there is nothing they are can or willing to do.
When you go to their website to email them, the links just take you to their ads.
We have been on the phone with them trying to resolve the issue with their main customer service. We were told that they would call us back later to tell us what the outcome will be.
In all my years as a consumer, I have never experienced such poor customer service! This is completely unacceptable. In today’s economy you would think that a store would be willing to make sure that they will get repeat business.
This isn’t our first issue with this company either. In the past, my sister had bought a refrigerator for our mom. It was missing a piece for one of the shelves. They had promised to send us the missing piece. However, we never got it and just kept getting the run around after that trying to get the replacement piece.